Bi-lingual Information Systems Support

Dare Foods Limited is a private, family owned portfolio of brands established in 1892. The Dare “Made Better” promise guides everything we do and comes to life through our portfolio of consumer-loved brands including Bear Paws, Breton, REALFRUIT, Boulangerie Grissol, and Whippet (to name just a few). Our Corporate office is in Cambridge Ontario. We have been located in the Kitchener area since the family’s original store opened in 1892.

Bi-lingual Information Systems Support

Role and Responsibilities:

• Provide exceptional customer service and support to internal partners onsite and remotely via phone and/or e-mail communication including
  • hardware and software issues related to personal computers, printers, phone systems and portable devices
  • Create and modify user accounts
  • Assign security access
  • IS orientation for new associates by means of a standard operating procedure.
• Track, manage and resolve requests through resolution or escalation using through the ticketing system
• Analyze tickets weekly and monthly to identify trends and provide solutions to resolve issues identified.
• Provide accurate information on IT products or services
• Support the creation of regular communication updates highlighting new processes and helpful hints
• Install and configuring new systems and hardware

Knowledge and Experience:

• Degree or diploma from a post-secondary program in Computer Science, Technology Infrastructure, IT Communications, Computer Systems Technician or other relevant programs
• Excellent computer skills and strong knowledge of Microsoft Windows 10 and Microsoft Office 365 products
• Minimum of 2 years of customer service experience in a support position (helpdesk or equivalent).
• Ability to communicate clearly and effectively (written and verbal) to persons with various levels of technical ability and experience
• Fluent in English and French (written and verbal).
• Positive and enthusiastic individual who is able to work independently.
• Demonstrate strong organizational skills and attention to detail
• Work on multiple tasks simultaneously with regular interruptions
• Complete tasks effectively within a reasonable amount of time
• Follow and apply specific IT policies
• Proactively acknowledge when there is a problem

We offer career elevating opportunities and a competitive salary and benefits package. Dare Foods Limited offers a flexible work environment.  The employee, in consultation with their manager, will determine the right work environment for them.  For some that may mean primarily working from home, for others, working primarily from the office or some combination in between

If you are interested in being considered for this position, please apply in writing by June 20, 2022.  Please include your name and position title in the subject line and send to: hrresumes@darefoods.com (.txt, .doc or .pdf formats).

Thank you for your interest in Dare Foods Ltd. and the opportunity to review your resume, only those selected for an interview will be contacted. No follow up inquiries or agencies at this time please

Guided by our Purpose, Mission and Values Dare Foods Limited is committed to fostering a diverse, equitable, inclusive and accessible work environment, where all employees feel valued, respected, supported and proud to work here. 

Dare Foods Ltd. will provide accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview or testing, please advise us if you require an accommodation.